FAQ

Frequently Asked Questions

Can I pick up my order?

You can pick up from out Warehouse located at Geebung in Brisbane, Australia. As we are wholesalers, we only open our warehouse when required for pick up and deliveries. If you would like to collect or have a Courier collect please email or call us to arrange a suitable time.

What is your shipping policy?

We can arrange local or interstate delivery to your door or you can arrange your own shipping.

We use Hunter Express, please contact us for a shipping quote or you can contact Hunter Express yourself by following the steps below.

  1. Call 02 9780 4099 – Select Option 1
  2. Advise the operator you would like to book and pay for a courier by credit card.
  3. Advise the type of service you would like to book.
  4. Follow the simple questions the operator will ask you.

or BHF Couriers – www.bhfcouriers.com.au  for an online quote.

Does bamboo require regular maintenance?

Please refer to the Woca page on our web site for easy care and maintenance recommendations.

Do I have to use Woca oil?

Of course not, you can use any brand you choose – just make sure it’s right for the application and follow manufacturer’s instructions when staining or oiling.

Many of our products are pre-treated with Woca oil or stain and as we strongly believe Woca is the one of the finest products on the market – we recommend and distribute Woca oils and stains to our clients.

Is there a warranty?

All of our products carry a 5 year warranty against warping, bowing or manufacture fault. As Bamboo is a natural product it will fade over time and regular up keep is needed to keep it looking great for years to come. For this reason we do not warrant against fading.

Pool Fence and Gate installation assistance.

Our pool and boundary fences are designed to use the same common brackets, posts and hinges as standard Aluminium Pool Fences. Either buy these online or at most hardware stores, eg Bunnings.

They are easy to install for DIY or any professional fence builder will have no problem installing our fence and gate panels. Please refer to the easy installation guide on our site.

Do you cut to size?

No we don’t, again we are the importer and wholesaler of high end Bamboo products. We do not cut to size as trades such as shopfitters, cabinet makers and the like have the machines and skill to ensure the finished product fits perfectly.

What is carbonized bamboo

. Carbonized bamboo is not only a color, it’s a manufacturing process. The term “carbonized” refers not only to a color of bamboo but to the manufacturing process. When natural bamboo is kiln-baked, the sugars inside “carbonize” or “caramelize”, giving the bamboo t’s rich brown or near black hue. The darker the colour, the longer it has been baked.

How is Strand Bamboo different to other bamboo

Strand-woven Bamboo is made from the fibres of the bamboo. They are softened before being pulled apart to create the bamboo strips. Strand-woven is usually created using the Moso species of bamboo, which is widely considered to be the best for this type of Bamboo.

Strand-woven bamboo is two times stronger than oak and is the strongest of the bamboo family. It is extremely durable & colourfast.

It is also the most environmentally friendly. Although all bamboo building products are created from highly renewable bamboo species, strand-woven creates the least amount of waste.

Strand-woven bamboo is more resistant to moisture than other bamboo. This means strand Bamboo has a longer lifespan – making it a better investment in the long run.